Product description

Collection: MISCANTO

Type: chenille

Composition: 100% PES

Weight: 430 g/m² ± 5%

Width: 145 cm ± 2 cm

Abrasion resistance: 70,000 cycles

Light fastness: 5

Color fastness to rubbing: 4-5 Dry // 5 Wet

Pilling resistance: 4-5

Flame retardant: YES

Products made from Imo Miscanto:

  • Mevy Upholstered Bed with Storage
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What is the most durable upholstery fabric?

The most durable upholstery fabrics are densely woven fabrics, synthetic chenilles, modern velours and microfibre. They withstand heavy use, wear, stretching and minor damage. Many of them are given additional coatings that make cleaning easier and reduce staining and the build-up of pet hair. The Martindale test is also a good indicator of durability, with a result of over 50,000 cycles meaning the material is highly resistant.

What are the 3 types of upholstery fabric?

Popular upholstery materials include woven fabrics with a visible weave, soft velours with a pleasant surface and chenilles, which stand out for their thicker, plush texture.

What is the best upholstery fabric for a sofa?

Modern velour protected with a water-repellent coating works brilliantly on a sofa. It is pleasant to the touch, durable and easy to care for, and its tight structure stops pet hair from embedding and reduces the risk of snagged threads.

What is the most fashionable upholstery fabric?

Current upholstery fabric trends focus on bouclé with its soft, looped texture, timeless velour and velvet, and corduroy with a retro feel. Materials with a pronounced texture, a three-dimensional weave and warm, earthy colours are particularly fashionable.

Which is better, chenille or velour?

Velour has an elegant, smooth surface with a slight sheen, but touch marks can easily appear on it. Chenille stands out for its soft, plush texture, which makes a room feel cosy and hides signs of use well. Velour is better for more elegant interiors, and chenille for rooms where comfort and practicality count.

What is the abrasion resistance of upholstery fabrics?

An upholstery fabric’s abrasion resistance shows how well it copes with friction and heavy use. This parameter is assessed with the Martindale test, during which the material is rubbed repeatedly under constant pressure. A higher number of cycles means a more durable fabric and longer-lasting upholstery.

What kind of material is chenille?

Chenille is a durable, soft material with a plush texture that is pleasant to the touch. It is made from characteristic fuzzy yarns that give the fabric an elegant look and a subtle sheen.

What fabric weight is right for a sofa?

The optimum weight for sofa upholstery fabric is around 300–500 g/m². Fabrics in this range are usually sturdy, suitably thick and perform well in everyday use. Their durability depends not only on weight, however, but also on a tight weave and high abrasion resistance.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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