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Frequently Asked Questions
Questions about this category
What are the 3 most popular types of rugs?
The most popular rugs include fluffy shaggy models, durable synthetic rugs, e.g. polypropylene, and elegant, classic wool rugs.
How can you tell a good rug?
A good rug is a purchase for years to come, so pay particular attention to pile density. The more tufts and the heavier the material, the more durable, wear-resistant and easy to care for the rug will be.
Which rug colour shows dirt the least?
Marl and patterned rugs show dirt the least, as they hide dust and crumbs well. Among plain colours, greys, beiges, browns and muted greens work best.
What is the best material for a rug?
Wool is one of the best materials for rugs, although it is fairly expensive. Silk is even more luxurious; thanks to its fine, densely woven fibres, it stands out for its lightness, sheen and exceptionally elegant look.
What should the rug colour be matched to?
The rug colour is best matched to the floor, sofa or accessories in the room. Light rugs contrast well with dark floors and make the space look larger, while darker and patterned rugs hide everyday dirt better. A coherent scheme can also be created by choosing shades from the same colour family or adding a contrasting accent by the sofa.
Which rug is best if you have a cat?
A synthetic rug, e.g. polypropylene or polyester, with a short, dense pile works best. Sisal or vinyl models are also a good choice, as they resist claws, are easy to vacuum and are less prone to stains.
How do I choose the right rug for a living room?
A good rug should tie the seating area together and extend around 10–30 cm beyond the sofa on each side. Match it to your lifestyle – a flatweave works well with pets, while a longer-pile model suits a relaxation area – and choose a colour to go with the walls, floor or accessories.
How thick should a living room rug be?
Rugs with a medium weight of 800–900 g/m² work well in living rooms, family rooms and dining rooms.
Orders and customer service
What is the order fulfillment time?
The lead time depends on the chosen product and its availability. We always provide current updates on lead times, so you know exactly what stage your order is at. If you need a quick turnaround, please also check the Express Delivery tab.
After placing an order, can I change the fabric, color, or configuration?
If the order has not yet been submitted for processing, please contact us as soon as possible. We will check if it is still possible to make changes.
Can I choose any fabric for an upholstered piece of furniture?
Yes. We can make sofas, corner sofas, and upholstered beds in any fabric available in our offer. This allows you to match the color and texture of the material to your interior. Please note that furniture made in personalized fabric is not returnable.
How to choose the corner sofa side – right or left?
It's worth checking the marking and drawing of the specific model. If you're unsure which side to choose, send us a photo or a simple room plan, and we'll help you select the right variant.
Do all sofas and corner sofas have a sleeping function and a storage compartment?
No. The sleeping function and bedding container depend on the specific model. All available features can be found in the description of the selected product.
Which fabric should I choose if I have children or pets?
It is worth choosing a material that is easy to clean, resistant to abrasion, and everyday use. For pet owners, fabrics that minimize fur embedment and snags will also work well.
Can I see Pillovely furniture live?
Yes. We invite you to our showroom at Adama Mickiewicza 27 in Wadowice. There, you can see selected models, check their comfort, and compare available fabrics and colors.
Will I be kept informed about the progress of my order?
Yes. At every stage, we inform the client about the most important issues related to order fulfillment, including the current lead time, status, and planned delivery. If any changes occur, we also communicate them on an ongoing basis.
Will the furniture be delivered as a whole?
This depends on the product's construction. Sofas, corner sofas, beds, and other furniture may be delivered in several parts that need to be assembled on-site.
Do you ship furniture outside of Poland?
Yes. Pillovely sells and delivers to 11 markets. The possibility and cost of transport depend on the product and the destination country. If you want to order furniture abroad, please contact us and we will check the available delivery options.


